Job Description

Job Title

Audio Visual Events Program Manager

Key Responsibilities

Program Management & Planning

• Support and scale the Audio Visual Events Program through consistent process improvement and operational rigor.
• Plan and guide cross-functional teams on best approach to events.
• Create run of show documents and drive pre-production planning.
• Facilitate scheduling for event operations team members.
• Provide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.

Customer & Vendor Management

• Collaborate with employees, contractors, and vendors to deliver seamless in-person, virtual, and hybrid live events.
• Manage vendor relationships, rentals, and stage crews.
• Route work across technical teams to ensure timely and quality delivery.
• Drive customer satisfaction throughout the event lifecycle.

Live Event Production

• Serve as show caller for live events, managing real-time production execution.
• Facilitate and monitor key A/V meetings and events, including live streams.
• Perform post-production AV activities including editing for distribution, cataloging, and archiving.

Technical Oversight

• Maintain working knowledge of streaming platforms, live event systems, and meeting systems.
• Understand cable infrastructure, equipment, and rack systems to effectively coordinate technical teams and troubleshoot escalations.

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