Job Description
Computer Operator I / Help Desk Representative - Richmond, VA
We are seeking a Computer Operator I / Help Desk Representative for a Richmond, VA-based client environment.
This role is ideal for someone who is tech savvy, enjoys working with computers, has strong customer service skills, and can follow documented procedures in a structured operations environment.
Pay: Up to $22.50 per hour
Schedule : 12-hour night shifts, 7:00 PM - 7:00 AM
Shift Pattern: Thursday, Friday, Saturday, and every other Saturday
Employment Type: Full Time
Location : Richmond, VA
Responsibilities
• Assist with the daily operation of computer systems.
• Monitor enterprise infrastructure and escalate issues as required.
• Complete daily checklist tasks under supervision.
• Report problems to the Senior Computer Operator or supervisor.
• Respond to customer questions and follow up appropriately under supervision.
• Assist with recovery activities needed to restore normal operations.
• Follow established escalation procedures across Computer Operations and related departments.
• Support senior computer operators as needed.
• Track and document issues using a ticketing or tracking system.
• Perform additional duties as assigned.
Required Qualifications
• Strong customer service skills.
• Comfortable working with computers and technical systems.
• Ability to follow documented procedures and escalation steps.
• Strong attention to detail.
• Ability to work 12-hour overnight shifts.
• Ability to work Thursday, Friday, Saturday, and every other Saturday.
• Must pass a criminal history background check.
• Must pass an FBI-like background check required to obtain a gaming license.
Preferred Qualifications
• Prior experience in a help desk, computer operator, NOC, data center, or technical support environment.
• Experience documenting issues in a ticketing or tracking system.
• Experience monitoring systems, alerts, or enterprise infrastructure.
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