Job Description

Guest Room AttendantAt Graduate by Hilton Richmond, every guest room tells part of the story. Located in the heart of Richmond near the Virginia Commonwealth University campus, our hotel blends local personality, collegiate spirit, and genuine hospitality to create an experience that feels unmistakably Richmond. We are looking for dependable, detail-driven, and energetic Guest Room Attendants who take pride in creating spaces that make guests feel comfortable, welcomed, and excited to return. If you believe the little details matter, enjoy working with a supportive team, and take satisfaction in seeing a room transformed and ready for its next guest, we would love to meet you.Our VisionOur vision is to become a premier hotel development and management company throughout Virginia, committed to excellence through strategic growth, operational discipline, and continued innovation in the hospitality industry. Guided by our core values, we strive to exceed the expectations of our guests, team members, and partners while creating lasting value through exceptional hospitality.Our MissionOur mission is to provide exceptional guest experiences through talented and engaged associates who are committed to delivering genuine hospitality. We accomplish this by investing in our people through training, support, recognition, development, and opportunities for growth, while maintaining the operational and financial standards expected by our owners and partners.About the RoleThe Guest Room Attendant is one of the most important members of our hotel team. Our guests may interact with many people during their stay, but the condition of their room often creates one of their strongest impressions of the hotel. As a Guest Room Attendant, you will be responsible for creating a clean, comfortable, welcoming, and memorable environment for every guest who walks through the door. This is more than making beds and cleaning rooms. It is about noticing the details. It is about taking pride in your work. And it is about knowing that the room you prepare may be welcoming a prospective VCU student, a family visiting campus, a business traveler, a wedding guest, an alumnus returning to Richmond, or someone experiencing our city for the first time. Your work helps create their Graduate experience.What You'll DoCreate Guest Rooms That ShineClean and prepare assigned guest rooms according to Graduate by Hilton and hotel standardsMake beds neatly and consistentlyClean and sanitize bathrooms, showers, sinks, fixtures, and guest amenitiesDust furniture, surfaces, artwork, lighting, and room featuresVacuum carpets and clean flooringRemove trash and used linensReplenish towels, toiletries, coffee supplies, and other guest room amenitiesEnsure every room is properly staged and ready for guest arrivalComplete a final visual inspection before leaving each roomOwn the DetailsCheck rooms carefully for cleanliness and presentationEnsure amenities and supplies are properly positionedIdentify damaged, missing, or malfunctioning itemsReport maintenance concerns promptlyReport lost and found items according to hotel proceduresCommunicate unusual room conditions or guest concerns to leadershipHelp ensure every guest receives a consistent experience regardless of room number or length of stayProtect Cleanliness & SafetyFollow all sanitation, chemical-handling, and safety proceduresUse cleaning products and equipment properlyMaintain an organized and safe housekeeping cartProperly handle guest linens, trash, and cleaning suppliesFollow hotel procedures for entering occupied guest roomsMaintain awareness of guest privacy and securityHelp maintain clean and organized housekeeping and service areasWork as One TeamCommunicate effectively with housekeeping leadershipPartner with the Front Desk to support room readinessCommunicate maintenance concerns to EngineeringAssist teammates when business levels require additional supportHelp create a positive and respectful work environmentParticipate in daily meetings, training, and hotel initiativesBe willing to step in and support the department during high-occupancy periods, special events, and busy weekendsWhat We're Looking ForWe are looking for team members who bring more than cleaning experience. We want people who bring pride, reliability, consistency, and a genuine desire to do great work. The ideal candidate is someone who:Notices the small detailsTakes pride in creating a spotless guest roomWorks efficiently without sacrificing qualityCan manage an assigned room board and stay organizedIs dependable and arrives ready to workMaintains a positive attitudeWorks well independently and as part of a teamUnderstands the importance of guest privacyIs willing to help fellow team membersTakes ownership of their workWants to grow within hospitalityMinimum QualificationsPrevious housekeeping or cleaning experience is helpful but not requiredAbility to follow instructions and hotel cleaning standardsAbility to communicate effectively with team members and leadershipStrong attention to detailReliable attendance and punctualityAbility to work independentlyAbility to work efficiently within established productivity expectationsAbility to stand, walk, bend, reach, push, pull, and perform repetitive movements throughout the shiftAbility to lift and move housekeeping supplies, linens, and equipment as neededAbility to work weekends and holidays based on hotel business needsPreferred QualificationsPrevious hotel or hospitality housekeeping experienceExperience in a full-service hotel environmentFamiliarity with Hilton or Graduate hotel standardsPrevious experience with hotel room-management or housekeeping systemsStrong guest-service skillsBilingual or multilingual communication skills are a plusPrevious experience working in a high-volume hotel is beneficialScheduleFull-time and part-time opportunities may be availableDaytime shiftsWeekend availability requiredHoliday availability requiredSchedule may vary based on hotel occupancy, university events, conventions, weddings, and other business demandAdditional hours may be available during high-demand periodsWhy You'll Love Working at Graduate RichmondWork in the Heart of RichmondBe part of a hotel located near the energy of VCU, downtown Richmond, local restaurants, entertainment, arts, and culture.Be Part of Something DifferentGraduate hotels are known for personality, storytelling, and celebrating the communities they call home. Our Richmond property is no exception.Your Work MattersA clean room is one of the strongest drivers of guest satisfaction. Every room you prepare directly impacts our guests' experience, our reputation, and the success of the hotel.Grow With UsHospitality can be more than a job. We believe in developing strong team members and creating opportunities for advancement within Housekeeping, hotel operations, and leadership.Join a Team That Values YouWe are building a culture based on:RespectAccountabilityTeamworkRecognitionGrowthGuest servicePride in what we doMake Your Mark at Graduate RichmondEvery guest arrives with a different reason for being in Richmond. Some are visiting VCU. Some are celebrating. Some are here for work. Some are returning home. And some are discovering our city for the very first time. No matter why they are here, you help make their stay feel special from the moment they open the door to their room. If you are dependable, detail-oriented, proud of your work, and ready to be part

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