Job Description

Job Title

Job Summary

Responsible for promptly and professionally greeting and assisting customers, scheduling appointments and accurately completing patient registration information, proper telephone etiquette and processing information for billing.

Duties and Essential Functions

• Answer phones, schedule appointments, complete patient referrals and documentation in a timely manner.
• Complete all registration activities, check-in to check-out, obtain and maintain current demographics and insurance information.
• Daily cash management (collects payments, explain financial requirements, etc.), includes daily balancing, verification, and deposit.
• Insurance verification prior to patient visit, when applicable.
• Manage office correspondence, medical record documentation, and process medical records requests.

Education/License/Certification/Other Requirements

Minimum requirement: High School diploma or GED

Must be able to type 35 correct words per minute

Preferred qualifications: One year experience in medical office setting

Working Environment

Works indoors in an office/clinic setting

The noise level is usually moderate

Physical Demands

Constantly required to maintain a stationary position behind a computer.

Frequently required to move about inside the department.

Constantly required to communicate telephonically and face to face with colleagues and customers.

Constantly required to operate a computer and telephone.

Constantly required to lift and/or move up to 10 pounds.

Frequently required to lift and/or move up to 25 pounds.

Occasionally required to lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

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