Job Description

Recreation Manager

Located along the pristine beaches of Hilton Head Island, our resort offers a stunning coastal setting, beautiful swimming pools, private beach access, family-friendly activities, and endless opportunities to create lasting vacation memories.

At Omni Hotels & Resorts, we believe our associates are the heart of our success. We foster a culture of respect, gratitude, teamwork, and empowerment while providing opportunities for professional growth and advancement.

If you love working with people, leading a team, and bringing fun and creativity to life, we want to meet you!

Position Overview

The Recreation Manager is responsible for overseeing the daily operations of the resort's recreation department, including pool and beach experiences, family activities, children's programming, special events, and recreational amenities.

This hands-on leadership position focuses on delivering exceptional guest service, developing engaging recreational programming, maintaining safe and welcoming environments, and inspiring a team of associates to create memorable resort experiences.

The ideal candidate is enthusiastic, organized, creative, guest-focused, and passionate about luxury resort hospitality.

Essential Responsibilities

Recreation Programming & Guest Experiences

• Plan, develop, coordinate, and execute engaging daily and seasonal recreation activities for guests of all ages.
• Create memorable family-friendly experiences, including poolside games, beach activities, arts and crafts, children's programming, and themed events.
• Develop creative programming for holidays, peak seasons, special occasions, and group events.
• Maintain and distribute accurate recreation calendars and activity schedules.
• Engage with guests throughout the resort, encouraging participation and creating personalized experiences.
• Continuously introduce fresh ideas and innovative programming to enhance guest satisfaction.
• Partner with other resort departments to coordinate activities, promotions, and special events.

Recreation Operations

• Oversee daily recreation operations and coordinate guest experiences at the resort's swimming pools, splash pad, and designated recreational areas.
• Ensure pool decks, recreation spaces, equipment, and activity areas are clean, organized, safe, and guest-ready.
• Support the coordination of poolside cabana experiences and recreational amenities.
• Maintain appropriate inventory of recreational equipment, games, activity supplies, and materials.
• Ensure compliance with resort policies, safety procedures, and applicable health regulations.
• Respond promptly and professionally to guest requests, concerns, and service opportunities.

Leadership & Team Development

• Recruit, train, schedule, supervise, and motivate recreation associates and pool attendants.
• Foster a positive, inclusive, and engaging work environment that reflects Omni's culture and service standards.
• Conduct daily team briefings, ongoing training, and performance coaching.
• Lead by example through a visible, hands-on management presence.
• Manage staffing levels and labor schedules according to occupancy, business demands, and seasonal needs.
• Recognize outstanding associate performance and encourage professional development.
• Ensure associates consistently deliver warm, attentive, and personalized service.

Financial & Administrative Responsibilities

• Assist with developing and managing recreation department budgets, labor expenses, and operating costs.
• Monitor inventory, purchasing, and departmental expenditures.
• Identify opportunities to enhance recreation revenue through special activities, cabana experiences, and other approved offerings.
• Track guest participation, feedback, and recreation program performance.
• Maintain departmental records, schedules, reports, and safety documentation.
• Collaborate with resort leadership to improve operational efficiency and guest satisfaction.

Qualifications

• Minimum 23 years of experience in resort recreation, hospitality, guest services, or a related field preferred.
• Previous supervisory or management experience strongly preferred.
• Experience developing and executing recreational activities, special events, or children's programming.
• Strong leadership, communication, organization, and problem-solving skills.
• Creative, enthusiastic personality with a genuine passion for guest engagement.
• Ability to manage multiple priorities in a fast-paced resort environment.
• Strong understanding of guest service excellence and luxury hospitality standards.
• CPR, First Aid, and AED certification preferred, or willingness to obtain certification.
• Proficiency with basic computer applications, scheduling, and administrative functions.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.
• Ability to assist with setting up and breaking down recreational activities and equipment.
• Ability to lift and move recreation supplies and equipment as required, with reasonable accommodation.

Why Work at Omni? Associate Perks & Benefits

At Omni Hotels & Resorts, we take care of our associates so they can take exceptional care of our guests. We offer a competitive benefits package and exciting perks designed to support your personal and professional well-being.

Travel & Resort Perks

• Discounted associate room rates at Omni Hotels & Resorts.
• Friends and family hotel discounts.
• Discounts on food and beverage, spa services, and retail purchases.
• Additional travel, entertainment, theme park, and national retailer discounts.
• Associate meal benefits where offered.

Health & Wellness

• Medical, dental, and vision insurance for eligible associates.
• Employee Assistance Program (EAP).
• Telemedicine benefits.
• Short-term and long-term disability coverage.
• Additional voluntary insurance and wellness benefit options.

Financial & Lifestyle Benefits

• 401(k) retirement savings plan with company match.
• Paid time off and applicable holiday benefits.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Pet insurance and legal service benefits.
• Tuition reimbursement opportunities.
• Adoption assistance benefits.
• Omni Circle associate assistance program, providing support during qualifying hardships.

Career Growth & Recognition

• Opportunities for internal advancement and career development.
• Leadership training and professional development programs.
• Associate recognition and appreciation initiatives.
• Educational opportunities, including eCornell associate discounts.
• A supportive team culture built on respect, gratitude, and empowerment.

Benefits, discounts, and perks are subject to eligibility, plan provisions, property participation, and company policies.

Be Part of Something Special!

At Omni Hilton Head Oceanfront Resort, every day is an opportunity to create an extraordinary guest experience. From exciting family activities and poolside fun to memorable beach experiences and special resort events, our Recreation Manager plays an important role in making every stay unforgettable.

If you are ready to bring your energy, creativity, and leadership to a beautiful oceanfront destination, we invite you to grow your career with the Omni family!

Apply today and help us create unforgettable Hilton Head memories!

Omni Hotels & Resorts is an Equal Opportunity Employer committed to creating an inclusive workplace for all associates.

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